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Privacy Policy

Last updated: 19 October 2026

This policy explains how Elbitech LLC (“CALLISTO”, “we”, “us”) handles personal data collected through the website callistotech.io. It covers this website only. Use of our products and services is governed by a separate written agreement.

1. Who we are

Elbitech LLC is the controller of the personal data described here. You can reach us through the contact page on callistotech.io or Telegram @CalPlat.

2. What we collect

  • Contact form data — the name, company, work email address, area of interest, how you heard about us and message you submit, together with the address of the website that first referred you to this site, if any. Your browser keeps that address on your device and sends it only with the form.
  • Email verification — every enquiry is confirmed by email before it reaches our team, so we keep the confirmation link’s identifier, its expiry time and whether the address was confirmed.
  • Call bookings — when you book a call: your name, company, work email address, the topic and note you add, the time you chose and your time zone. They are written into our team calendar and used to send you the confirmation and the meeting link.
  • Technical data — standard server logs (IP address, browser type, timestamps) kept for security and to operate the site.
  • Support chat data — if you use “Chat with Support”, the name, email address and topic you give, the messages and files you send, the address of the page you started from (without any query string), the type of device (desktop, tablet or phone) and the name of your browser.

If you start a conversation in “Chat with Support”, we set one cookie, cal_support_chat, holding a random code that opens that conversation and nothing else. Scripts on the page cannot read it, it is sent only to this site and it expires 30 days after you last used the chat. Your browser also keeps a note that a conversation exists and when you last read it, so unread replies can be shown. Both are needed for the chat to work and are not used for statistics or advertising.

This website sets no analytics or advertising cookies and runs no tracking scripts. Web fonts are loaded from Google Fonts, which may receive your IP address when serving them. We do not knowingly collect data from children.

3. How we use it

  • To reply to your enquiry and prepare a proposal.
  • To verify the email address you submitted.
  • To prevent spam and abuse of the contact form.
  • To answer you in the support chat and, if you left the page before we replied, to email you once that we have answered, with a link back to the conversation that works one time only and for 7 days.
  • To operate and secure the website.

We do not sell your data and do not add you to a marketing list without your consent. We share it only with the service providers strictly needed for the purposes above, such as our email provider. Some providers may process data outside your country; such transfers rely on the safeguards they publish, for example the European Commission’s standard contractual clauses.

4. Legal basis

We process contact data to take steps at your request before entering into a contract and on the basis of our legitimate interest in responding to business enquiries. Technical data is processed on the basis of our legitimate interest in a secure, functioning website. Support chat data is processed to answer the request you make by starting the chat, and on the basis of our legitimate interest in supporting visitors and customers.

5. Retention

An unconfirmed enquiry is discarded when its confirmation link expires. Confirmed enquiries are kept only as long as needed to handle your request and any resulting business relationship, then deleted or anonymised. Server logs are kept for a limited period for security purposes. Support chat conversations are kept as support records for as long as needed to handle your request and any resulting business relationship, then deleted or anonymised; the chat cookie expires after 30 days without use, and an emailed link back to a conversation after one use or 7 days.

6. Your rights

Subject to applicable data protection law, you may request access to, correction or deletion of your personal data, object to or restrict its processing, and request portability. To exercise these rights, contact us through the contact page on callistotech.io or Telegram @CalPlat. You may also lodge a complaint with your data protection authority.

7. Security

We apply appropriate technical and organisational measures to protect personal data. No transmission or storage method is completely secure, but we work to protect your information and handle any incident responsibly.

8. Changes

We may update this policy from time to time. The date at the top shows the current version.